Terms and Conditions

REFUND/RETURN POLICY

1. Fees once paid through the payment gateway shall not be refunded other than in the following circumstances:

• Multiple times debiting of payer’s Card/Bank Account due to technical error OR payer's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Payer account/ or to his Wallet in advance/ opening balance for the next month.

• Due to technical error, payment being charged on the payer Card/Bank Account but not acknowledged in a proper way from the gateway resulting an unsuccessful confirmation.

2. The payer will have to send an e mail to accounts section for refund along with the transaction number and original payment receipt if any generated at the time of making payments.

3. The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded within 4 working days.

CANCELLATION POLICY

                 No cancellation is possible for post paid services and the services offered with promotional discounts on special occasions. These are limited edition offers and hence any range of refund would not be possible. In the event of cancellation of any paid service for which payment has been successfully made and a confirmation number has been generated, and the service has not been concluded/provided due to any avoidable / unavoidable reason(s). Cancellation charges will be effective from the date we receive your email .Cancellation is applicable for prepaid services, which has to be reported within 12 hours from the payment confirmation. Our Customer Support team will contact you within 2 business days and give the status on cancellation and refund.